Legal Notices (Act on Specified Commercial Transactions)
Specific Commercial Transaction Law
| Seller | WinGrow Co., Ltd. |
|---|---|
| Chief Operating Officer | Kazutaka Shibuya |
| Location | Hoojyars Sapporo Bldg. 10F Nishi 2-chome, Kita 2-jo, Chuo-ku, Sapporo-shi, Hokkaido 060-0002 |
| Contact Information | *We do not accept inquiries by phone. Please use the inquiry form below. Inquiry Form |
| Email Address | *To be confirmed |
| Website URL | https://kamuy-shop.jp |
Sales Terms and Conditions
| Selling Price | The price listed on each product page *Prices are listed without tax. Consumption tax (reduced tax rate of 8%) will be added at checkout. |
|---|---|
| Other Required Fees |
・Consumption tax (reduced tax rate of 8%) ・Shipping fee: Yamato Transport Cool TA-Q-BIN - by region based on 80-size (Hokkaido 580 yen / Northern Tohoku, Southern Tohoku 770 yen / Kanto, Shinetsu, Hokuriku, Tokai 880 yen / Kansai 930 yen / Chugoku 1,030 yen / Shikoku, Kyushu 1,130 yen / Okinawa 2,370 yen - tax included) ・Free shipping for purchases of 15,000 yen (tax included) or more ・Cash on Delivery (COD) fee: 330 yen to 1,100 yen depending on the order amount |
| Payment Methods |
・Credit card (VISA / Mastercard / JCB / American Express) ・Shop Pay ・Cash on Delivery (COD) |
| Payment Deadline |
・Credit card: Settled at the time of order ・Cash on Delivery: Payment upon product arrival |
| Product Delivery Time | After order confirmation, products are usually shipped within 5-7 business days. Shipping times may vary depending on stock availability. |
| Defective Product Handling | Please contact us via email or the inquiry form within 3 days of product arrival. We will replace the product with a non-defective one or provide a refund. |
| Product Returns/Exchanges | Due to the nature of fresh food products, we do not accept returns or exchanges due to customer convenience. Thank you for your understanding. |
| Order Cancellation | Cancellations after order confirmation are generally not accepted. If you contact us promptly, cancellation may be possible before shipping. |
About the Gold Member Plan
| Service Content | A subscription service that allows you to purchase all products at member prices (wholesale prices) |
|---|---|
| Monthly Fee | 500 yen (excluding tax) / First month free |
| Contract Period/Renewal | Automatically renewed every month. You can cancel anytime. |
| Cancellation Method | You can complete the cancellation procedure from My Page. |
| Refunds | Monthly fees are not refunded on a pro-rata basis. |